RESERVATION POLICIES 

Rates displayed on the website are only valid on the day of listing. Rates apply for Their respective charges, just in case you book the Desired service, Could Otherwise Such fees vary. A reservation is complete Considered When the Corresponding percentage charge Mentioned in the policy or Have Been received or pre – authorized ACCORDING TO policies based on dates, type of reservation and form of payment. When booking, you Automatically authorize in written and / or verbal manner touse your credit card number to make your payment, and you express your confirmation that you ‘accept our reservation policies, payment and cancellation waiver of liability.

All reservations are subject to availability at time of processing your request. The availability can not be guaranteed Until full payment is received. For some reservations (Identified properly before filling your contact details and credit card) We have to verify availability Directly With the reservations department before confirmation. We ask a maximum of 24 hours for the verification of availability and confirmation. In order to avoid any inconvenient, You should print your voucher and present it on arrival to Verify That You Have paid the service .If you change or cancel your Reservation, Please contact us as quick as Possible and in the section of contact in the upper window of the web page or with you’re the person you made ​​your reservation WHO Mentioning your reservation number. We Suggest you read Carefully our cancellation policies. Any change of reservation is subject to availability and variation of rates. For More Information, Please contact us quoting your number Reservation

DISCLAIMER OF LIABILITY: Our company Serves as a hotel and travel agency. As we Establish Trade Negotiations Within our own standards of quality and service, we are not limited to: transportation services, banquets events and other tourist activities: such as tours and excursions, With The most qualified and prestigious suppliers in the market. However, the hotel can not assume any Responsibility to Those Who pay for acts or omissions of the suppliers Announced here, for the fact That we don ‘t have any legal relationship With its personnel, equipment or operation. The hotel declare that:

(a) photos displayed on the STI website are only representative and do not guarantee That on arrival, everything is exactly the same as described there.

(b) Star rating Assigned to the hotels and services are based on Their Own interpretation and may Differ from the categories Reported . elsewhere

(c) Descriptions of travel services are updated by the hotel in Its Various Means of Disseminating Their best knowledge, but do not guarantee That everything will be exactly arrival;

(d) The hotel reserves the right to reject any customer at any time ;

(e) Any written notice or claim against the hotel, must be received no later than fourteen (14) days after returning from His trip directed at gerencia@hotelportocoral.com The hotel will not assume Responsibility for any claims, costs or expenses Arising Personal injuries or from third parties, accidents or death, loss or damage of personal property, loss of amusement, anger, disappointment, distress or frustration, mental or physical Either, from what is RESULTING Mentioned below: (a) Acts or omissions of any other person other than the hotel or STI employees; (b) Illness, theft, labor disputes, mechanical breakdown, quarantine, government actions, weather or any other cause beyond the direct monitoring of the hotel. (c) Your failure to Obtain required travel : such as documentation, passports, visas and certificates, in Which case you will not be Entitled to any refund; (d) Your failure to follow instructions Including but not limited to airport departure times, schedules set of transportation, time and date of entry and exit in hotels, coupon redemption policy; (e) Cancellation or change for any reason hosting services offered. We reserve the right to cancel or change the travel services at our discretion, but will try to substitute comparable or better services. If we must completely cancel your reservation, the hotel’s Responsibility is limited to the refund of all money paid to the hotel.

(f) A full refund will be Considered in Situations Where the trip has to be Canceled, interrupted and / or postponed by the Hotel For Reasons beyond STI Control (Such as, weather, hurricane, earthquake, terrorism, etc.) and Where the contractual Obligations of the hotel With its suppliers do not allow them to Obtain reimbursement of the amount paid to them by the customer. In any case, at the discretion of the hotel, You Could Retain 10% of the amount paid for the reservation as an administrative expense. Despite The close communication established by the hotel with the service providers advertised here, there is The Possibility That the validity Have prices of some expired or has-been delivered Inadequate With the information provided by Which Those providers With our database is fed. THEREFORE this hotel, check the rates that apply to each reservation. If the correct price is less than the amount quoted, the hotel charges the lower amount. If the correct price is greater than the amount listed, we will contact your Travel Consultant promptly informing YOU Either the Right Amount, Registering the cancellation of the reservation from your petition for Not being in agreement With the increment in price, the hotel delimiting Specifically, and Its Providers of any Liability or Indemnity Payment for inconvenience Caused by Such cancellation.

PAYMENT POLICIES:

The hotel authorizes the right to use any of the following policies of charge That Is Considered under the various sales channels:

– Pre – authorization: The amount Corresponding to your reservation will be preauthorized Immediately to your credit card as long as the status of your reservation is confirmed.

– Recovery of 50%: 50% Corresponding to your reservation amount will be charged to your credit card Immediately as long as the status of your reservation is confirmed.

– Total Fee. 100% Corresponding to your reservation amount will be charged to your credit card Immediately as long as the status of your reservation is confirmed For reservation payments, we accept credit cards Visa, Master Card. If you have currently any of These credit cards, you can send a bank transfer, make a bank deposit or make a pay through pay-pal.

For more information please Contact us through the web page in the contact part That is in the upper window of the main Web page or With Your Travel Consultant With Whom you made ​​your reservation. In This case we will check the availability of your request and we will contact you as soon as possible giving more information about the steps below to make your payment The prices in our web site are in Mexican pesos. Cancelletion

POLICIES REGULAR SEASON:

* Cancellation on:
REGULAR SEASON: Between 24 hourse before check in and 7 days before check in:1 night. * Not Show: 1 night. * Early depparture: 1 night.

HIGH SEASON: * Cancellation Between 24 hourse before check in and 7 days before check in: 1 night. * Not Show: 100% of the stay * Early Depparture: 100% of the stay.

HOLIDAY SEASON: * Cancellation Between 24 hours and 7 days before check in: rate of 50% of the stay. * Not Show: 100% of the stay *Early depparture: 100% of the stay.

SEASON DATES REGULAR SEASON: December 10 to April 10 July 10 – Aug 22 Holidays

HIGH SEASON: December 10 to April / 10 July 10 – Aug 22

HOLIDAY SEASON: December 20 to January 10 Easter week

Rodeado de naturaleza, abrazado por el caribe.